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Hospital feedback

Story from nhs.uk

"Hospital feedback"

About: The James Cook University Hospital

After 15 days in hospital my daughter { adult } has been on 6 wards including 13 hours in a cubicle. Tonight at 22-00 hours they tried to move her yet again. Waited 2 days for a blood transfusion -no doctor available - Went for treatment and missed a meal staff could't find a porter so she didn't get anything! On one ward there was only one nurse who could replace the canular and she was on a meal break so the drip was stopped. Felt dizzy and faint in the wash room and pressed her help button, no one came. After 20 mins she managed to get back to her room. Ward 14 is excellent but the rest are an absolute shambles no doctor -- no porter -- no wheelchair -- no pain relief -- no food -- the list is endless! had to take her a blanket in because she is cold.

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Responses

Response from The James Cook University Hospital 9 years ago
The James Cook University Hospital

Submitted on 18/12/2014 at 10:19
Published on nhs.uk on 19/12/2014 at 00:00

Good morning. Thank you for your feedback regarding your daughter's experience during her admission to The James Cook University Hospital. I am sorry you have cause for concern and we will of course investigate this. I should be grateful if you would telephone me on 01642 854500 at your earliest convenience, to discuss your concerns further and the options available to take them forward. Yours sincerley Miss Barbara Bellamy Patient Relations Secretary

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