"Excellent Care"

About: Arrowe Park Hospital

Exemplary care in the Cardiac Care Unit (Ward 32) over the weekend of December 13-14 2014: Faultlessly compassionate and calmly professional nursing staff, in particular the nurse managers; and excellent and considerate clinical leadership and communication from the consultants/registrars. Particular standouts were: - the nurse-in-charge of Ward 32 on Sunday afternoon (14 Dec 2014) : a brilliant mix of going many extra miles on consideration and compassion on top of a foundation of hugely impressive calm, positive professional confidence and authority, and - the Renal doctor who gave us continuity through into Critical Care: excellent communication of clinical issues and consideration of our wishes. I've been surprised to see the poor CQC report subsequently. All our experiences from A&E through Resus, Cardiac Care (Ward 32) and Critical Care have been outstanding. Given the personal circumstances, it's hard to imagine how the experience could have been (even) better, other than (as ever), higher nursing-staff-compliments in departments would make their lives less stressful. Despite it being a weekend, there was no indication of pressures or lack of clinical or support services cover.

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Responses

Response from Arrowe Park Hospital

Thank you very much for your kind comments about your recent experience. We are proud that staff in the various areas that you attended were able to give you such good care. It is clear from your comments how much this helped you through what would have been a difficult time. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in the Emergency Department/Resus, Ward 32 and Critical Care. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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