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No sense of urgeny

Story from nhs.uk

"No sense of urgeny"

About: Hull Royal Infirmary

I attended a Saturday surgery for laser eye treatment on a cataract. My appointment was the first in the morning, 08.45.I arrived nice and early ( 08,15 ) I waited 25 minutes to have my visions checked, and didnt get to see the doctor until 09.50, and like I said I was the first in that day. No sense of urgency, very lapse. The doctor I saw was wandering around from about 9am with a coffee in his hand. I never saw him wash his hands, at all when I went in to see him

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Responses

Response from Hull Royal Infirmary 9 years ago
Hull Royal Infirmary

Submitted on 06/02/2015 at 10:41
Published on nhs.uk on 07/02/2015 at 00:01

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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