"Such a shame after everyone else was so fab"

About: Broomfield Hospital / General medicine

(as a parent/guardian),

Fantastic appointment at children's outpatient department; great Nurse, consultant, sister, receptionist etc.

Rude unhelpful member of staff in Pharmacy after waiting an hour to get my 9 month old daughters prescription. unable to wait any longer as had to get home to feed her so do not have the medication and will have to go back tomorrow. unhappy and such a shame after everyone else was so fab!

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Responses

Response from Jonathan Wright, Patient Experience & Voluntary Services Manager, Mid Essex Hospital Services NHS Trust

picture of Jonathan Wright

Really sorry about what you experienced in Pharmacy. Forwarding comment on to all team managers for you.

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Response from Broomfield Hospital

Thank you for the feedback about Childrens Outpatients it is really appreciated as is the feedback about Pharmacy. The feedback will be forwarded on to both managers.

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