"My father and his perfect treatment"

About: Medway Maritime Hospital / Accident and emergency Medway Maritime Hospital / Cardiology

(as a relative),

My father age 75 was admitted at a&e after having a urine infection which led to kidney and heart failure. He was resucitated and had a tempory pacemaker fitted. He was then transfered to Intensive care and as he progressed back to health he was moved to cardiac care then Nelson ward and then home. Unfortunately my dad was re-admitted and back in a&e three days later with same symptoms and was transfered to McCulloch ward and then Trafalgar ward. We soon learnt that Dad had bladder cancer and that it had already spread to lymph glands and given his kidney and heart conditions it was agreed active treatment would cease and end of life care would take over and subsequently my Dad died peacefully on the recently.

I would like to say on behalf of my father and his family a very big thank you for the perfect care and support we all received and particularly the emotional support. ALL staff were brilliant from start to finish and couldn't be faulted. My Dad wanted to write a letter personally but he didn't get the chance, so hear I am writing this for him.

Thank you all.

From his family

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Responses

Response from Medway NHS Foundation Trust

Thank you for taking the time to offer us feedback at this difficult time.

Please accept our sincere condolences.

I hope that your father felt we had done everything to ensure he was made as comfortable as possible during his last few days and that we were able to offer emotional support to you all as a family.

I hope as a family you have fond memories that will last a life time.

Kind regards

Zoe Andrews

Matron for Surgery

telephone 01634 830000 ex 3283

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Response from Medway Maritime Hospital

We are very sorry for your loss and would like to thank you for taking the time to provide feedback on the care received by your Dad, during a very difficult time for you and your family. Our staff will be pleased to know that they were able to provide support for your Dad and to help make his final days as comfortable as possible.

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