"Treating outpatients with respect"

About: Addenbrooke's Hospital

I just wanted to leave a positive review following my appointment today at Clinic 21 at the Rosie. From the moment I arrived I was greeted by a friendly smiling receptionist, saw two nurses who were personable, kind and respectful of my privacy. One nurse even held my hand whilst I was examined. The consultant was honest, direct but respectful. I have to say that whilst I would rather avoid hospital visits sometimes they cannot be avoided. If they were all like this then much of the anxiety and worry of attending such appointments would be significantly reduced. Many thanks NHS.

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Response from Addenbrooke's Hospital

Thank you very much for taking the time to let us know about your good experience at your recent appointment. It is always heartening to hear that staff have provided a service in line with the Trust's values of 'Kind, Safe and Excellent', and I am pleased to hear that the staff were so aware of your needs. Please be assured that your kind comments will be passed to the relevant staff. Patient Advice and Liaison Service

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