"They make people more poorly"

About: Lynfield Mount Hospital

Disgusted with this place. They discharged my brother in his dressing gown. When you ring they fob you off saying they need patients permission to speak... he has a mental illness! My brother is now walking round bare foot in desperate need of help. Last time I rang, a member of staff said they can't tell me anything because they can't access the file. At the very end of the call the member of staff said they had seen him today and he was angry and upset! What is going on over there??? No wonder people don't recover, where is the aftercare??

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Responses

Response from Lynfield Mount Hospital

Dear Reviewer I am disappointed to read your review but thank you for taking time to provide this feedback. I am also concerned about your brothers care and need to be able to investigate and understand the whole story as to what has happened. Without any more information I am not able to do this. Please will you contact me as a matter of urgency and discuss this with me. Only by doing this can I help to try and resolve the current concerns Regards, Bev Knaggs Inpatient Services Manager Lynfield Mount hospital Heights Lane Bradford BD9 6DP Tel : 01274 363885 or 07740 422733 Email : bev.knaggs@bdct.nhs.uk

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Response from Bradford District Care Foundation Trust

Dear Reviewer

I am disappointed to read your review but thank you for taking time to provide this feedback.

I am also concerned about your brothers care and need to be able to investigate and understand the whole story as to what has happened. Without any more information I am not able to do this. Please will you contact me as a matter of urgency and discuss this with me. Only by doing this can I help to try and resolve the current concerns.

Regards,

Bev Knaggs

Inpatient Services Manager