"like being in a third world country"
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
Posted by martin dullenty
So where do I begin! On arriving at the hospital with my daughter of two years old who I was told by 111 needed to be seen within the hour, I was greeted by a sour faced receptionist who's first and only words where girl or boy? I said girl and next was and D.O.B, no customer service skills in sight I proceeded into the paediatric a and e to be greeted with what looked like a hospital in the middle of a war zone so many patients and 1 nurse I sight! (this nurse was the only good thing about the experience very caring and pleasant to deal with) no seats where available so me and my 6 and 2 year old sat on the floor in the corridor and waited it out after 1 and a half hours, we were seen by triage who I discussed my concern over 111 saying you need her seen too within the hour. she explained that they were so busy and only one doctor is on duty!! After waiting another hour and half with two children sat on the floor I decided they would be better at home till the morning! It isn't the staffs fault but management should seriously be investigated because something is definatly not right