"Not given birth yet and already have problems."

About: John Radcliffe Hospital

Maternity assessment unit - level 2. Overcrowded. One midwife did not ask for confirmation when giving my wife medication. Did not tell her what it is, the dose, or the reason why she was put on it. When we questioned, she said rudely in front of everyone why, and other personal details. The ward then ordered dinner. Heavily pregnant, my wife was expected to eat of her lap. We asked for suitable eating place, and receptionist said "sorry" and quickly walked off. Hot dinner plate on baby's bump is not healthy for mother or baby. No tables with suitable height, instead the dinner was binned leaving us to pay the extortionate vending machine prices. Waiting times for consultant both days we visited was over 4 hours wait each time, leaving us to sit in the waiting room for that time. When my wife got admitted to level 6, we had to wait 5 hours for a bed. On the bed and curtains was hair, and shaven hair. Pink stains on sheets which looked like medication. Though the midwives on level 6 are very friendly and approachable. As worked as an infection control nurse myself I felt anxious. I observed staff not washing cuff links & pulse meter in between patients with the advised clinell wipes. Nor did I see any hand washing in and out of bays on both level 2 & 6. I am very concerned with the standards of care and worried what it may be like when my wife does have to give birth. I am currently documenting everything, then will submit my report to PALS.

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding the Maternity Assessment Unit and Level 6 of the Women's Centre at the John Radcliffe Hospital. I am very sorry that the level of care and infection control did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Shirley Clark on 01865 223258 or at shirley.clark@ouh.nhs.uk who will be happy to discuss the complaint process with you. Alternatively, PALS will be happy to receive the report from you in order to share the information with the Matron responsible for Maternity Services. PALS can be contacted on 01865 221473 or at palsjr@ouh.nhs.uk.

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