"X-Ray Department"

About: Sandwell General Hospital

I had a referral from my GP for a CT scan on my chest at the X-Ray department 5.45 PM on the 25 November. I will admit after some previous poor experiences at Sandwell General I was reluctant to attend after specifically asking no to be sent there. In this case, I have to admit I was really happy with the pleasant and efficient way I was looked after. I was taken in on time and though many attempts were made to insert a cannula, everyone was so kind and explained everything to me. A consultant eventually got it sorted and I was soon in the scanner room. Unfortunately, I have a terrible memory for names, I would like to place on record my thanks for all the kindness, care and friendly manner I received by the duty staff that evening. I will look back on it as a positive experience and change my attitude to attending this hospital in the future.

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Responses

Response from Sandwell General Hospital

Thank you for sharing your feedback about the care in which you received. I am pleased to hear that your previous negative view on the trust has altered due to your recent positive experience. We appreciate your recognition of the care you received and are grateful for your praise of our staff. Colin Ovington, Chief Nurse

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