"Poor Experience of Hospital Cleanliness"

About: Salisbury District Hospital

My Husband was admitted as an urgent case via paramedic and ambulance to the A&E Dept. by ambulance ten days ago. He was there because he had contracted an antibiotic resistant form of e coli - ESBL - post prostate biopsy. A&E care was very good; doctors efficient and empathetic. Problems regarding protocol of hygiene and cleaning of premises which are so obvious as to be astounding. There is no feedback from the hospital as to whether the Surgeon or surgery responsible for transmitting this bacteria is even aware of the outcome or even that anything has been done to find the source of the infection. 1. A male nurse failed to put on his gloves; dropped a 'line' on the floor and rubbed it with his thumb before attaching this to the cannula in my husbands arm. 2. In the 'Acute' Ward the sole form of 'cleaning' was done by a man with a dirty bucket of water who conscientiously washed the floor - and only the floor - without moving one piece of furniture or equipment. 3. During the entire 8 days not one door handle or handled surface was cleaned 4. My husband was moved to Downton. Filthy doors/handles and peripheries of the ward. Nobody interested in taking responsibility for cleanliness or basic care. lying for 2 hours before a nurse even acknowledged his presence. Considering that he had been previously isolated because of his infection - and was still infectious (urine) was put in between two cancer patients and shared bathroom facilities with the ward. When challenged; the sister on duty didn't even know what he had been admitted with. 5. Basic care; kindness and cleanliness don't cost money. All the work done by the A&E and followed up by the Acute nurses is completely lost when patients are moved to general wards. God help those whose only care is on those wards.

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Response from Salisbury District Hospital

Thank you for taking the time to tell us about your husband’s experience; we are sorry to hear we did not meet your expectations. We take concerns such as these seriously and are keen to investigate and take action as appropriate. In order for us to do this, please could you contact our customer care department on customer.care@salisbury.nhs.uk or 0800 374208? This will also allow us to address your question around feedback. We hope your husband is recovering well and look forward to hearing from you.

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