"cts department"

About: Royal Stoke University Hospital

November visit. to central treatment. For a 15 minute opp arrived before time waited 2 hours then was asked to hang on another 45 mins got 2 children at home stressed out. And angry at waiting went home, Came back. Dec 5th first appointment 8.15 waited 1 hour 15 mins in. My gown in a corridor for the opp. It's a shambles still. Went into surgery. Absolutely first class cleanliness conversation treatment. Felt like a celeb.What a shame the people on the front line get the brunt of our anger. Please get it sorted I'm proud to be Skokie. D ball

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Responses

Response from University Hospitals of North Midlands

Dear 'des ball'

Thank you for your feedback.

We are delighted that your treatment was performed to your satisfaction.

We will feedback the operation schedule time information to the relevant waiting lists and will use this to contribute to improving the scheduling time.

It is always important to receive constructive feedback from our patients to act upon.

Wishing you compliments of the season

Phyllis Dunn

Clinical Lead

Central Treatment Suite