"one nurse at times looked as if they did not want..."

About: Darlington Memorial Hospital

went into ward 31 , l had a gallbladder removed a month earlier, but was rushed in with abdominal pains , the nursing staff from sisters to health care assistants and cleaners were very friendly and helpful when you go into hospital its a waiting game , if you have no patience you will not fare very well . on the down side there was one staff nurse who seemed to have a chip on their shoulder abrupt with patients , nasty to other staff especially the foreign staff this nurse gave me the impression they did not want to be there but could not let go . it wasn't my imagination because other patients commented on it .

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to Ward 31 at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your part of your experience on this occasion, however I am pleased to hear that you had a positive experience for some of the care you received. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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