"A&E, Urology & Patient Support are all failing"

In the last 6 months I have presented with urinary retention 3 times. The first time, April, I had decent care and I was eventually able to drain. My consultant took his sweet time with booking me for a catheter change (I have an indwelling catheter) so I had to go to A&E after the catheter burst. Instead of paging Urology your staff decided to let some junior doctors, with absolutely no experience with a mitrofanoff stoma, try and insert a new catheter. It took nearly 10hrs for your staff to actually get the job done. I tried ringing 023 8120 6325 and left a couple messages, no one ever rang back - I wanted to discuss my consultant. October I went in for a catheter change, the consultant was awol, so I was under the care of a Registrar who had never dealt with someone like me. It's a sad situation when the patient needs to instruct the doctor on the procedure needed. 5 weeks later I was in A&E again and it took you 6hrs to get me moved from A&E to Acute Surgical and another 3hrs to actually get taken care of .. it was close to 10hrs that I was unable to drain my bladder whilst under your care, not counting how long it was whilst at home before coming in. Now I'm told that I need to wait to for my next catheter change . .it is to be changed every 8 weeks, which makes that January 3rd .. sadly I think I will be in A&E again due to the consultant's secretary's lack of concern or the potential consequences for me. I am very dissatisfied with the consultant, the urology secretary and Patient Support.