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Waiting time to see consultant

Posted By Hazleh

"Waiting time to see consultant"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

I was referred by my GP to the RAH in June.

I was given an appointment with a Podiatrist in September.

He referred me for an MRI scan in October.

I have been told I need to see a consultant, as I am likely to require surgery.

I have no appointment date.

Does anyone know of the waiting time to see a consultant?

Will I then go onto another waiting list for surgery?

At this rate it will be June 2015 for my issue, which has been ongoing for 30 years shall be concluded.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 02/02/2015 at 16:40
Published on Care Opinion at 16:52

Dear Hazleh,

First of all, please accept my apologies that your story hasn't had a response until now. I had passed on your comments to Susan Groom, the General Manager for this service who wanted to provide you with the following information about waiting times for referral and the resulting procedures:

"The waiting time for a new appointment has a guarantee time of 12 weeks. This would have been for your GP referral to podiatry. If you then need to see a consultant, this is treated as a return appointment and is not subject to a guarantee. You would then be assessed for surgery by the consultant and if required placed on a surgical waiting list, which also has a guarantee time of 12 weeks. We always aim to minimise as much as possible the wait for return appointments to reduce overall waiting time."

Susan also suggested that if you would like specific information about your personal waiting times, then she would be happy to look into this for you. Please get in touch with me directly on lorna.gray@ggc.scot.nhs.uk if this is something you would like us to look into.

Best Wishes,

Lorna

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