"The department was very busy but calm"

About: Queen's Hospital, Burton Upon Trent / Accident and emergency

(as the patient),

Arrived at queens hospital buton at 9. 30 am in December. Excellent communication.

Seen by triage nurse had x-ray and back for results and treatment, all staff were friendly, helpful and kind.

To make the experience very special a gentleman visiting the x-ray department the same time handed my wallet in to reception which I didn't know I had lost.

The department was very busy but calm. My time at queens took under two hours.

Brilliant and Thankyou.

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Response from Pals Team, Burton Hospitals NHS Foundation Trust

Dear Reviewer

Thank you for taking the time to post your comments. We are pleased to read you have had a positive experience at Queen’s Hospital. Please be assured we will share your comments with the departments that you have mentioned. The staff will appreciate that their efforts have been recognised.

Kind regards

PALS team

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