"Jubilee day care centre gives five star care"

About: Countess Of Chester Hospital

2 weeks ago I attended jubilee day care centre for a gall bladder op. I arrived 8am very shortly after the anethatist took me in a room & discussed his care of me during the op as I have problems with anesetic he re-assured me he would look after me, after that the surgeon took me into a room & explained the whole procedure to me & drew diagrams, I was then asked if I had any questions. Very quickly after I was taken to get in my theatre gown with a nurse , at each stage my details were thoroughly checked by each person & it was made very clear to me exactly what my procedure was. By 9.10 I was in the theatre where a nurse held my hand whilst I has an injection to put me to sleep. I woke later in a small ward to a nurse asking me how I felt & would I like a cup of tea. More checks were done on me and at lunch time I was transferred to a comfy chair in another room. Then the anethatist & surgeon came to tell me all went very well with the op & shook hands with me .Many checks were done on me for the whole afternoon & the nursing staff were wonderful. I said to one nurses i cannot believe what a nice place this is & how well looked after I have been. She said we all love working here as its such a happy place to work. I left to gonhomevatv5 pm. I can only say that having worked for a bank for 17 years before I retired where I had private medical care for many years this far out weighed the treatmenti i have received in the past. Congratulations to the countess of Chester, this centre is excellent. Can I just thank every member of staff I met that day for the outstanding care I received. June Irwin

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Responses

Response from Countess Of Chester Hospital

Dear Ms Irwin Thank you for your kind feedback. We were very pleased to learn of your satisfaction with the service you received and also appreciate the time you have taken to compliment our staff. Please be assured that your kind words have been shared with our staff in the Jubillee Day Centre. We hope that you make a good recovery following your surgery, and would like to wish you well for the future. Thank you once again. The Patient Experience Team

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