About: Hull Royal Infirmary

I had a fantastic opinion of this department until my little boy of 5 broke his glasses....he is currently wearing them with cellotape and cardboard to keep them on his face....they were ill fitted in the first place to which the opticians are responsible however unhelpful........my priority is not to leave him until June with no glasses but apparently the only children they can help with exactly the same problem is special needs children...why ??? R special needs children more important then my child ? Do they deserve better eyesight ??? Or is it the fact you will get a better profit from those patients......This is discrimination....my child is getting picked on for the state of his glasses...they are ill fitting which is causing headaches....you have a duty of care to help me and my boy....I pay my taxes a lot of taxes and I also work in the nhs so this is why I find it even nor obsurd I am literally disgusted and will be taking this majorly further.....

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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