"Appalling service"

There should be an internal review regarding this hospital. No letters received regarding appoitment date. No communication whatsover between departments. Told had to wait a further 13 weeks from end of 5 week week wait even though using angina spray 5 times daily, until wife pushed for earlier appoitmnent. : clear manipulation of data.... hospitals have waiting time targets to achieve..... Garbled messages about concern over low blood counts but not addressed just before procedure.... a heart procedure. Got into waiting area at 8am for booked procedure. no fluids since midnight and had to wait 4 hours in a chair before they found a bed available with the excuse this happens every day.....well do something about it then, it's not acceptable. Poor old man desperate not to be sent home, becuase he said that he'd been sent home twice already after arriving for his procedure. Man in next bed had not had bloods or general checks done but went into theatre.Should I go on? Phones ringing and a huddle of staff gossiping. Cleaner nattering to receptionist who had 4 hot drinks and was rarely at her station to answer the phone. Toilet absolutely disgusting in waiting area ....after cleaner had cleaned it and finished gossiping. In amongst this one fantastic nurse who stood out like a beacon from the others, with her care and knowledge. Now waiting for a heart bypass...wonder whether i'll last the wait?