"Xray open session"

I was referred to the BRI for an xray on my hip by my GP and was told to attend an open session which runs from 9am until 4pm. As I would have to take time off work I was at the xray dept by 8.30am so I could be one of the first there. I went to reception checked in and was told I was top of the list. I went to the on site shop to get a drink and came back to the waiting room. 2hrs later and I stll had not been seen. I didnt like to complain as there were certainly people being wheeled in that needed more urgent attention, but when I asked for a time frame I was told that I wasnt checked in and that this was down to me as I should have came back to the desk after getting my drink? I was not told this, i was told i was top of the list. Needless to say what should have taken an hr took over 3. After my Xray i was told the report would be with my GP max of 10 days I made an appointment with my GP accordingly and when I arrived over 14 day s post xray I was told the BRI had record of my attendance but not report, another wasted hour still to be no further on.