"I visited my mother in law who had been..."

About: Chester Le Street Hospital

I visited my mother in law who had been transferred from Durham university hospital to yours on Tuesday 2nd December. I arrived at 5o'clock to see how she was settling in and at half past I was asked to leave due to patients visiting times. I work and your visiting times are not convinent for me. I was told do not like to change visiting times in the hospital as it gets in the way of structures. my mother is depressed and desperate to come out of hospital. am unable to visit in your visitng times and would like to visit between 1-2 pm and 5-7 pm but they aren't happy with this so my mother won't get any visitors, which is great when she suffers with depression. didn't like the way I was spoken to by the staff nurse and I think some patient care should be addressed with them

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Chester Le Street Hospital

Thank you for providing feedback on your recent visit to Chester Le Street Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful