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Waited over two hours, but excellent treatment

Story from nhs.uk

"Waited over two hours, but excellent treatment"

About: Royal United Hospital

Treatment room was grubby and I had to wait for over two hours but the treatment that I received was excellent and the staff were professional and friendly

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Responses

Response from Royal United Hospital 9 years ago
Royal United Hospital

Submitted on 13/02/2015 at 10:23
Published on nhs.uk on 14/02/2015 at 00:01

We thank you for your comments about the care you received at the RUH and will certainly forward these on to the staff in Emergency Department who, we are sure, will be very grateful for your kind words. We welcome your comments regarding the cleanliness that you witnessed at the RUH as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully, we would ask that you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net.

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