"Empathy and kindness"

About: West Heath Hospital

Our mother ,Mary ,was a patient at Willows House for approx 5weeks -All the staff were supportive and kind during her stay and we were shown such support through a roller coaster of a journey which unfortunately ended without a positive outcome. We Just want to express our thanks again for the care for both our mum and us through a difficult period .

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Response from West Heath Hospital

Thank you for your comments, and for your expression of thanks which has been forwarded to the Willows House team. I am sorry your mother's stay ended as it did, and offer my sincere condolences at this difficult time. Alison Last Associate Director of Patient Experience

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