"Very happy with appointment today."

About: Leicester Royal Infirmary

Just wanted to say a big thank you to the staff who were all very friendly, professional and helpful. We had an appointment for our 3 month old baby today. It has taken nearly three months to get the appointment, so we were quite frazzled and feeling a bit stressed, but that was down to our doctors lack of communication and not the hospital. So we were very happy with how great the hospital staff were, they eased our fears and although it was just a consultation they were able to perform the small procedure needed straight away, we didn't feel rushed, were involved in the decision making, and even the waiting time was spot on, so a big thank you, to the consultant and the professionals he had with him today. Thank you.

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Responses

Response from Leicester Royal Infirmary

Hi Laura Thank you for taking time to leave your really kind words. We are delighted that you are so pleased with service you received - this is just the experience we aim to provide to all of our patients. We’re sorry to hear you had a little trouble getting an appointment, but we’re glad it worked out in the end. We wish you and your family all the best. Kind regards Anil Banerjee ENT Head of Service

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