"Fed up"

About: Stoke Mandeville Hospital

1st Appointment at Amersham, appalling parking, massive queues, doctor fine. 2nd Appointment at Stoke Mandeville. Struggled to park for 45mins. Clinic ran so late we had to leave without being seen or our ticket would have run out. The clinic staff told us we wouldn't get clamped, only fined! Attempted to re-book the appointment only to be cut off 3 time then find out on the fourth attempt the booking line closed at 4pm so clearly the people were packing up and couldn't be bothered with me just before 4. My daughter will now run out of medicine and we have no appointment. To say I'm fed up would be an understatement

Story from NHS Choices

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your comments. If you think it might help please contact our PALS team on 01296 316042 to discuss your concerns in more detail.

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