"Should not have been left so vulnerable"

My mother was admitted to Northern General Hospital following an RTA with a broken tibia, fibula and head injury. The best bits about her experience was that all the staff were very friendly. She was seen to quickly and kept informed of her progress. The CART team were excellent. However, the worst bits were that her pain was not well managed. She was diagnosed with a UTI, which was left untreated. Her bowel problems were not handled correctly, despite advice of family as to which combination of medication was most effective. She was then sent home too early with issues still not addressed. Other patients with dementia were left to shout and bang, and became very distressed without intervention. This was allowed to happen 24/7.

Then the discharge liaison did not contact me as requested, hence mum was left home alone, not able to get to the toilet on her own or get a drink. She was also in a great deal of pain. She should not have been left this vulnerable. She was re-admitted four days later, because of bowel issues, leading to a further period in hospital of more than one week. I think that things should change to improve all of these concerns about my mother’s care.