"Mum admitted sufferings fall"

Dear Reviewer Thank you for taking the time to provide feedback. We are sorry it took three hours for an ambulance to arrive. The ambulance service is managed by Arriva and also East Midlands Ambulance Service NHS Trust (EMAS). We’re not sure which one of these would have taken your mother to hospital, but we can look into that for you. Informing us that your mother suffers from a mental illness was helpful. It’s disappointing that we didn’t appear to take this into consideration when treating her. We are sincerely very sorry about this. The lack of communication or reassurance from us is something we also very sorry about. Visitors to A&E tend to appreciate that we are busy. Their main gripe is often that they don’t know what’s happening and how long they will need to wait. This is something we have been working hard to improve recently, so it’s especially disappointing that this doesn’t reflect your experience. We would very much like to discuss this further with you - please email communications@uhl-tr.nhs.uk, with your name, your mother’s name, her date of birth and address. Sincerely Robert Knight Communications Team Leicester’s Hospitals