"The Matron showed no respect"

About: Royal Blackburn Hospital

There is no compassion from members of staff in charge, the matron and one particular ward sister had no respect whatsoever

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our Orthopaedics service, and thank-you for taking the time to do so. I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. I will make sure your concerns are passed onto the team but it would help us if you were to give more details. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Meg Davey) on 01254 733698 or email me on margaret.davey@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

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