"Disappointed, badly treated, would not recommend..."

About: Castle Hill Hospital

I arrived on Monday at 4pm was left in the ward lounge, had no evening meal or even a drink, ward 8. My operation was scheduled for 9am next morning, the surgeon confirmed this. I had one cup of water till 5pm. When I was informed my op had been cancelled. I rang the following day to rearrange the date for my op, 6 days later I'm still waiting! The whole experience has been like a comedy of errors. No one seems to know what's happening, I was mis-informed, left waiting a whole day before being told the truth, moved from a cubicle I was told I needed for my op and put on the ward. I was having a breast op so didn't want putting on a mixed ward! So I was put on a mixed ward! I tried to rearrange a new date for my op, a week after first entering castle hill I am still waiting for a new date!!! I am tied by work schedules so need my op very soon! Or I will have to call it of for 6 months.

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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