"Fantastic care"

About: Royal Stoke University Hospital

My father suffered a heart attack in July and was rushed to this hospital. After a wait in A and E where they did their utmost to find an appropriate bed, he was taken to a high dependency unit. When he no longer needed that intensive care, he was placed on another suitable cardiac ward, from where he was discharged. At all times, he felt cared for by the friendly and professional staff. There was only ever one complaint and that was 2 nurses who were talking in their native language at the end of his bed. Quite rude he thought and being a nurse myself, I'd absolutely agree. That, however, was the only complaint. A1 service was received, despite the staff being run off their feet.

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Responses

Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes, UHNM Communications Team.