"Beyond useless"

About: Royal National Orthopaedic Hospital (Bolsover Street)

Having tried umpteen times to get through to a human being in the pain unit, without success, I've now given up. I've left messages, been given 'dead' numbers and told I'll be called back. A total disgrace and of no use whatsoever for those of us that are in debilitating pain.

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Responses

Response from Royal National Orthopaedic Hospital (Bolsover Street)

Thank you for your feedback about dealing with our pain unit. As a Trust, we value all comments we receive and endeavour to use these to improve our services. We will pass on your comment to the relevant manager. We have a Complaints and PALS service within the Trust. Please consider contacting them on 020 8909 5717/5439 or via email complaintsandpals@rnoh.nhs.uk so that you may discuss your experience and options further.

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