"I had excellent care"

About: Royal Surrey County Hospital

I became unwell while eating a meal(beef),a piece of meat had lodged in my gullet and I was in moderate to severe pain/discomfort. My wife took me to A&E arriving around 2200 and I was seen within a few minutes by a nurse and then by a Consultant who examined me and arranged an x-ray very quickly. The Doctor explained that I should be admitted overnight and given a muscle relaxant that would hopefully shift the blockage. I was taken to Clandon ward very quickly and made comfortable. By the morning,as hoped,the problem had resolved itself and I was fine. I was discharged later that morning. I was most impressed by the calm efficiency of everyone I encountered in A&E and Clandon Ward. They were all so kind and reassuring - it made a huge difference. Thank you and well done.

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Response from Royal Surrey County Hospital

Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a positive experience and received excellent care at the Royal Surrey. We aim to provide safe and high quality care delivered by compassionate and respectful staff. We will pass your feedback to all the areas involved so that staff receive the recognition they deserve. We hope you have made a full recovery. Best wishes Royal Surrey County Hospital

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