"Demetology Outpatient"

About: Royal Preston Hospital

9am appointment, check in at 8.50, directed to suite and called at 9.04. Consultant came in at 9.10, looked at issue, examined and discussed with me his candid view. Agreed course of action with minor surgery. Appointment obtained, with choice of slots, by nurse in 5 minutes and sent on my way for some photographs after consent forms signed. In an out of here and left hospital at 9.32 with appointment for surgery in 4 weeks. Amazing service. Was not rushed, felt involved and treated with respect and as an adult - not talked down to.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your very positive feedback; please be assured that it has been shared with the relevant staff.

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Response from Royal Preston Hospital

Thank you for your feedback and for telling us of your experience. It is always extremely pleasing to hear that the care and service provided is of the standard we aim to offer all our patients.

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