"Childrens Ward - 8"

About: Royal Preston Hospital

Our 14 year old son was admitted via A&E on Saturday late afternoon. The downsides - had a 4 hour wait in a small side ward without very much communication, no drink offered or food. If any management read this - your hospital would be improved grately if regular communication was given rather than nothing for 4 hours. Once it is known that the patient will not be operated on that day, a glass of water to keep hydrated would be nice. My husband asked if there was somewhere he could buy a drink from and he was told no! We are not local to the area. Once admitted to the childrens ward things improved greatly. The staff were very helpful, the ward was modern and clean. Our son was operated on the next day at 10.30a.m. All of the medical team, Consultants, Registrars etc thoroughly explained the operation and risks to our son to reassure him. All went very well. A very good experience and I would definitely recommend this hospital. For the management - we were asked at least 4 times the same details, name, address, doctor etc etc and each time this was manually written down on a piece of paper. In a computerised world why not issue ipads or laptops or a PC access so all of this information is computerised and you don't need to waste time asking the same questions.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback and for your constructive suggestions; please be assured that your comments have been shared with managers and senior clinical staff in both the Emergency Department and Child Health Directorate.

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