"How do I get an appointment?"

About: Hull Teaching PCT

(as the patient),

I had my daughter 11 months ago and since I’ve had bad back pain. I was told it was caused by bearing down during labour, but it just seems to be getting worse! I would like to see my GP at the Marfleet Group Practise about this, but am not able to get an appointment. I ring at 8am for a morning appointment and am told they’re full, then I ring again at 1pm, to be told the afternoon appointments are taken! I ask, how do I get an appointment? They say, make an emergency appointment if it’s urgent. When I say, it’s not, they won’t let me book an appointment. What am I to do? In the past, I’ve made appointments and never been able to see my doctor, just a junior or locum. It’s wrong that you don’t get to see your own GP. I’m going to call NHS Hull PALS about this now, but thought I would tell Patient Opinion too.

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Response from Engagement Section Assistant, NHS Hull

Dear Elemental360 Thank you for posting your comments about the difficulties you have experienced with your GP surgery on the Patient Opinion website. We hope that, after contacting the Patient Advice & Liaison Service, the team was able to resolve the concerns you have raised. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and we will ensure that the Primary Care Commissioning Team are aware of your specific concerns. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us to improve local services. You don’t need any special skills or experience to become a member, you just need to have an interest in local health services. Plus, there’s no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165.
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