"Wrong advice"

My husband had been told he has a brain tumor, to be told RVI would inform him of what decision they would make of his treatment, 2 days no later than 5 days. waiting for phone to ring, my husband had to ring ward back, only to be told secretary forgot to post important paperwork. Now we are having to wait another 5 days, i find this a disgrace for someone who is waiting to hear either good or bad news. Both of us eating very poorly and not sleeping, and have to wait another 4 days. I am crying every day causing lots more stress. I think your hospital should be ashamed. I will be taking this matter further as nobody should have to go through what we are going through.