"A frustrating lack of communication."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Barry
We attend a doctors appointment at 8.50am[at GP surgery].We see the doctor at 9.25am and leave at 10.00am with instructions for a c spine xray at the Corbett Hospital for my wife.We go to the Corbet Hospital and after waiting ,xrays are taken but we are told that the 5 images are "inconclusive" and we need to go to Russells Hall for a CT scan, which they will phone Russells Hall ahead of our arrival to arrange.When we arrive at A&E at Russells Hall at 12.15pm they aware of our visit and whats needed by the call from the radiographer at the Corbett.Never the less we have to wait to go through triage to explain everything again, we fail to understand why as details have already come from the Corbett.The triage is very distressful for my wife with the repeated questioning and in consequence her heart rate is raised which prompts a heart scan to be ordered, which again increases her distress.My wife asks that I accompany her but when the staff deny this, we accepted it as we dont want to cause any fuss, but not given any explanation why this is. Eventually we see a doctor from A&E, explain everything all over again and told to go to the xray dept and get directions to the CT suite and he will arrange the scan.When we find the CT suite I go back to the X ray reception to ensure that they are aware we are there.The receptionist says there is no record of a scan being requested.I explain that we have only just left the doctor from A&E and that hes arranging it, I am asked if hes done that or phoned it through I reply I dont know I can only tell you what he said.I am asked again and repeat I cant tell her anything more than I have already told her !! I say I will check back in a few minutes to ensure that the details for the scan have arrived with them.At the same time I give her my wifes name and DOB so she can be booked in.I return to the CT suite to wait with my wife and after 10 minutes I go back to xray reception to ensure they have scan details and my wife has been booked in as waiting which is confirmed.After a considerable time [and I do mean considerable] my wifes name is called and when she responds they say they were expecting her did not know she was there, they thought she was to arrive on a bed [why I dont know] and I do not understand how they could not know she was waiting, again no explanation offered.Eventually my wife has a scan and told to return to A&E nurses desk ,tell them we are waiting for the scan to be evaluated.We do this and are asked to wait in the main A&E waiting area.It is now 16.10 pm and neither my wife or myself has had anything to eat or drink since around 9.30 this morning.At 4.50 PM we feel we cant wait any longer and approach a receptionist and ask if she can please help to finish our visit so we can go home and get some rest ,we are both tired and frustrated now..We leave at 5.15pm 5 hours after arrival with a 5.50 parking bill.More thought and communication would go a long way to help avoid the frustration.