"Long, long wait"

About: Huddersfield Royal Infirmary

My brother was taken to HRI with chest pains by ambulance, on arrival was then told to go and wait in the waiting room, even though he was in agony and had already told them he couldn't sit. The accident and emergency was extremely busy, and we understood this but we waited from 12.00 noon until 10.30 p.m. to be told they were keeping him in, all this time sat on chairs whilst he was in agony and it was 01.30 a.m. when they finally got him a bed. He was discharged the day after but he was there for 2 mealtimes, he can't eat gluten and they couldn't offer him any breakfast or lunch that was gluten free, in fact they offered him various options for breakfast but when he said none of them were gluten free the nurse asked him if he would like toast instead, a similar conversation happened at lunchtime, in the end he had to call in Costa In the infirmary entrance for something to eat, he had gone without food for 48 hours. You would think that even if nobody else understood about Coeliac disease at least the hospital would as this is a medical condition. Doesn't leave me with a lot of confidence at all.

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Responses

Response from Huddersfield Royal Infirmary

We are really sorry to hear of your brother's very poor experience of our A & E services but of course do not have sufficient information via this website to investigate the issues you raise. We would, however, welcome the opportunity to investigate the concerns you raise fully on behalf of your brother. If he would like us to do this for him, could you ask that he contacts our Patient Advice and Complaints team on 0800 013 0018, 01484 342825, or by email to patientadvice@cht.nhs. uk where our staff will be pleased to take details. Thank you for providing feedback, which is very valuable to us.

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