"Absolutely disgusted!"

About: Darent Valley Hospital

I visited the a&e department this morning with a suspected spider bite reaction! , as advised by my gp if my symptoms worsened , which they did. Upon arrival had to wait 1 hour to even be seen on triage , the triage nurse was lovely and seemed very concerned , however I was not offered any pain relief and had to sit for a further 2 and half hours before being seen by a nurse practicioner only to be told without any proper examination/tests and still no pain relief, yes it's a spider bite take painkillers which I had already stated are not taken any affect. Despite the fact I could not feel two of my fingers I was sent home after 3 and half hours no better of! And in floods of tears , I am still in absolute agony! The nurse practitioner was also very rude and patronising and sed my painkillers are working! ( they are not ) it is in my head. I'm assuming he just put it down to my other medical condition fms This is not the first time I have had a bad experience with this a&he department Waste of time and am utterly disgusted!

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Response from Darent Valley Hospital

Please accept my apologies on behalf of the Dept for the long wait and for the treatment you received from the nurse practitioner. I can say that today has been a challenging day in terms of numbers and waits to be seen in the minors side of the dept. It is part of the triage process to ask about pain and I am unsure as to why this has not occurred in this case. I would be happy to investigate further should a name be provided. Julia Walsh Operational Manager Emergency Department 01322 428100 Ext 8206

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