"waiting for hours with my 2 year old niece"

About: Hull Royal Infirmary / Paediatrics

(as a relative),

i took my niece to hri with elbow which had come out of socket took her for a xray and they put it back. she is two. i had to wait three hours to see a doctor, just to say she was fine. the system seems all wrong. she had nothing to eat since her dinner. i took her at five and it was ten past eight when i got out. she is a child, who goes to bed at six thirty. they should have a serious and minor and one just for cuts etc. it is disgusting the time you have to wait for a simple injury like this one. i hope things will change soon, so we get a better health service.

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear Yan Thank you for posting your comments about your experiences with your niece at the Paediatric A&C Department at Hull Royal Infirmary.. We are very sorry your experience was such a negative one and we are sure our colleagues at Hull and East Yorkshire Hospitals NHS Trust would like to hear from you so that they can learn from this. Their Patient Advice & Liaison Service can be contacted on 01482 623065 or by email. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can choose to get involved as much or as little as you want to. For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165.
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