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Staff put me at ease for cataract operation

Posted By marybiz

"Staff put me at ease for cataract operation"

About: University Hospital Ayr / Ophthalmology

(as the patient),

I had a cataract operation at Ayr hospital and would like to express my gratitude to the surgeon and all the staff for their excellent care and attention.

I was very apprehensive and the staff put me at ease and were very helpful.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/12/2014 at 17:36
Published on Care Opinion at 21:52

picture of Eunice Goodwin

Dear marybiz,

Thank you very much for contacting us and letting us know about your excellent care. I will be delighted to pass this to the team with your thanks.

I hope you have a lovely Christmas.

Best wishes,

Eunice

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