"My care journey"

About: NHS 111 North West Ambulance Service NHS Trust Royal Bolton Hospital / Accident and emergency

(as the patient),

I woke in the night about 2 hrs after going to bed with a nasty pain in my belly. After 4 hrs of tossing and turning I got out of bed and called 111. They insisted on sending paramedics. The advice they gave was contradictory and it was clear they were reading from a script. The algorithms may need a little tidying up.

The paramedics arrived in about 20 mins and were lovely. I apologised as I didn't think it was serious enough for them and The pain had begun to ease a little. They assured me I'd done the right thing and carted me off in their ambulance. I had another attack of pain in the ambulance. It reminded me of being in labour. The staff in a&e were also very reassuring and I was still convinced I shouldn't be there.

After about an hour, the pain suddenly stopped and I felt fine. They ran some tests and thought I may have gall stones.

They sorted me out with strong pain killers in case it happens again and an appointment to see a surgeon the next day.

The doctor also warned me that one of my liver enzymes was raised and said to get a recheck in a month.

A great service all round. The staff were supportive and reassuring.

I didn't let on I am NHS staff so I know I didn't get special treatment. now all I need is some sleep.

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Responses

Response from Heather Edwards, Head of Communications, Bolton NHS Foundation Trust

Thank you for this -- it is good to know your care was good. We hope you are feeling better.

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Response from North West Ambulance Service NHS Trust

We would like to thank you for taking the time to tell us about the experience that you had during your care journey and in particular for your comments about North West Ambulance Service. It always pleases us to hear when a patient has received excellent care and treatment from our staff members.

We would also like to take this opportunity to wish you well on your road to recovery and hope that you can get some rest ahead of the busy festive season.

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