"Still waiting for someone to get back to me after six months"

About: NHS Fife

(as the patient),

Earlier this year, I felt that I couldn't go on with life and I felt suicidal and was ready to end my life, thankfully before that happened, I had a moment of clarity and sought help from my GP.

Soon after this, while still being quite fragile, I attended an assessment interview with someone from what I believe to be the NHS Fife Clinical Psychology Department. The assessment went quite well and help was offered to me. However I was told there was a long waiting list.

However, it is now almost 6 months later - and I still have not heard from the NHS Fife Clinical Psychology Department! Now I don't know if this is the normal waiting time, but can someone from that department please explain why it is taking so long for an appointment and why no-one has even bothered to contact me to explain why there has been such a long wait?

I'm basically writing this out of frustration, while I wouldn't say I'm suicidal anymore, there are days when life is such a struggle I can start to feel that way again which is only compounded by the fact that no-one from NHS Fife Clinical Psychology has bothered to even contact me or have given me an appointment for treatment yet. It's the thought of having no help and being stuck in a rut because of this lack of help that is making my life difficult/hard to bear.

Can someone just please let me know why I'm waiting so long and how long it can possibly take to get treatment? Some hope is better than no hope, with no hope being exactly how I feel with regards to NHS Fife actually treating me.....

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Concernedparent 2014

Thank you for taking the time to share your experience with us. You have clearly had a real struggle and yet have managed to use that moment of clarity you described and the hope of some support to keep going, which cannot have been easy.

You voice your frustration which is understandable and I am keen that we follow this up. Would you consider contacting me to provide your details which would then allow me to make enquiries of the Service. I know that we do currently have a waiting list for our psychology service; however again I would be keen that we consider what other options might be available, where you are finding it more difficult again to cope with how you are feeling. In the meantime I have sent your post to the Service and asked for their response.

If you would be willing to share your details please call me directly on 01592 648069 or email me at patient relations.fife@nhs.net

Kind Regards

Louise Ewing

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Update posted by Concernedparent2014 (the patient)

Hello,

Thank you for getting back to me, I appreciate this and I will be in touch in due course.

Kind regards,