"I really appreciate the prompt and caring service"

About: Stepping Hill Hospital / Paediatrics

(as a parent/guardian),

My 12wo son and I have had some trouble with breastfeeding since he was born.

I posted on a local breastfeeding support forum and Debbie Grice, the Cherubs Breastfeeding Support Worker for Macclesfield told me where I could meet her to get support. She was very nice and helpful and said she suspected he might have a tongue tie. She referred us to the clinic at Stepping Hill Tongue Tie Clinic.

We've been to the clinic this morning and were seen by Sarah McKie and her colleague, the Peer Support Coordinator. They were very kind, explained everything thoroughly, and were particularly gentle with my son. He even smiled at them after they'd cut his tongue tie. I really appreciate the prompt and caring service we've had.

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Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

Thank you for taking the time to provide your positive feedback. I will pass your comments to the team involved in your son's care and I am sure they will be pleased to read of your experience.

Kieren Done

Complaints and Customer Service Team Manager

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