"Urgent Care 29/11/14"

About: Bishop Auckland Hospital

I had to attend Urgent Care at bishop Auckland today at about 15:00. The receptionist realised that I had breathing difficulties ( I have had a really bad chest infection). I was called within 5 minutes and seen by a very competent nurse who gave me excellent initial treatment. I was then taken to see a doctor who explained everything to me in a way I could understand. This in itself calmed me down and helped my breathing worries. He gave me some additional treatment which has addressed my breathing problem and directed me to my GP next week ("if there is a problem with an appointment...you must come back here"). I have nothing but praise for our hospital! The staff are wonderful , the hospital is immaculate and I have returned home with confidence. What more do we want from our NHS? Wonderful! David Jackson

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to the Urgent Care Centre and Ophthalmology at Bishop Auckland Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful