"appointment"

About: Manchester Royal Infirmary

My wife went for an appointment at fracture clinic appointment was at 11.30am people where going in Before her so she went to reception to ask and was told they hsd appointment sent by post which my wife also had instead of asking for nhs mumber or wife's name nothing was said all she was asked if she was going very poor service

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Responses

Response from Manchester Royal Infirmary

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope when your wife visited our fracture clinic. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. In response to your comment, we can tell you that your concerns will be raised directly with the staff involved so that others don’t experience the same issues as you did. If you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk The Patient Experience Team Central Manchester University Hospitals NHS foundation Trust

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