"Very impressed with staff professionalism"
About: Norfolk & Norwich University Hospital Norfolk & Norwich University Hospital Norwich NR4 7UY
(This is a copy of a letter I sent to the Chief Executive in October 2014) During my recent stay on the acute medical ward, I was impressed by the friendly and professinal conduct of the nursing and medical staff. Procedures were fully explained and carried out with kindness and efficiency. Staff introduced themselves by their christian names. That made me feel welcome and comfortable. Please pass on my grateful thanks to everyone concerned. M. W.P. (I am forwarding this letter at my mother's request. I would like to add my own message of appreciation and thanks. J.B.