About: The Royal Liverpool University Hospital

I was recently a patient on 8HDU and I cannot fault the care! I was taken to HDU after an emergency call was put out when I was on a respiratory ward. I gradually became unable to breathe and so they decided to take me to HDU for more invasive monitoring and treatment. Firstly the staff were amazing. They were do caring and understanding and always had time to make sure I was ok. They would explain everything to me and always made sure I understood what was happening. There were times when I was really scared and not sure what was happening, I deteriorated again 24 hours after I got to HDU. The nurses and doctors made sure I was involved in decision making, and explained all the options to me even when I was unwell. They gave me clear goals to work towards which helped me know where I was up to with treatment. The staff were also so friendly. I spent 6 days and nights on HDU and everyone went out of their way to make sure I was in good spirits. They even had a "boredom box" with different things for patients to do to pass the time. They kept my family informed throughout my whole stay. My family have never been so relaxed about any of my previous admissions and this was definitely the worst I have felt out of all of the admissions! I had the ward manager and ward sisters checking I was ok. They would answer my questions and settled my worries. The nurses worked so hard to look after me and their other patient. The health cares went out of their way to cheer me up and even make me laugh through some of the hardest days I've been through. Even the ISS staff helped to make my stay more comfortable and were friendly and helpful. I can't thank the staff enough, they saved my life, and they also cared for me in an outstanding way. I always hope I don't have to go back into hospital but if I ever have to end up on 8HDU again I have every confidence in the staff. I know how safe and well cared for I am when in their care.

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Response from The Royal Liverpool University Hospital

Thank you for your kind comments about ward 8HDU. We are pleased that you had a good experience and will pass on your comments to our staff.