"Eye emergency"

About: Queen Alexandra Hospital

Had to visit eye department. Couldn't get there before 5pm due to traffic so directed to A&E. Not too busy but quick service and treatment within 1.5hrs. Had to attend next morning. Again very efficient with one exception. Pharmacy is a nightmare. Told 15 minutes but was 45 minutes for a prescription of eye drops. Tiny waiting room but easy enough to go away and come back

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Responses

Response from Leanne Mincher, Complaints Assistant , Complaints Department, Portsmouth Hospitals NHS Trust

Thanks for writing in! We're really pleased that the Emergency Department wasn't too busy when you attended and that you recieved quick service and treatment. Thank you for your comment surrounding the Pharmacy Department, please be assured we will of course pass your comments on to them for information and learning.

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