"Big thanks to staff and the team in A&E"

About: Arrowe Park Hospital

I arrived at A&E last night with chest pains. It was the first time I have been in A&E for many years. I first met a lovely nurse who had lost her voice and was still giving me great care and attention. I was told what was going to happen and then went to see a member of staff in the doctors area. Her bedside manner was perfect and I felt as though she really cared about me and my situation. All the other nurses were great and I ended up leaving early the next morning feeling reassured and happy with their approach. Thanks to the paramedics who brought me in too as I was a little nervous and they told me I would be ok.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are proud of the care provided to you by staff in the Emergency Department. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in the Emergency Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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